Frequently Asked Questions

MultiPortal is a cloud infrastructure management platform built specifically for Proxmox environments. It gives service providers and enterprises the multi-tenant management layer they need:

• • Multi-tenant management:Organize customers, resellers, and departments
• • VM self-service:Empower users to manage their own virtual machines
• • White-labeling:Brand the platform as your own
• • Enterprise features:SSO, quotas, billing integration, and more

You can have MultiPortal running in minutes:

• • Download:Get the installer from our portal
• • Install:Run on a dedicated VM or container
• • Connect:Add your Proxmox clusters
• • Configure:Set up tenants and start onboarding users

Most deployments are operational within a few hours. Our Getting Started guide walks you through every step.

MultiPortal supports:

• • Proxmox VE 7.x
• • Proxmox VE 8.x
• • Proxmox VE 9.x

We recommend running the latest stable version of Proxmox for the best experience and security updates.

MultiPortal is priced per CPU socket in your Proxmox cluster, simple and predictable.

• • A CPU socket refers to a physical processor slot
• • Multi-core processors count as a single socket
• • Example: A server with two physical CPUs = 2 sockets

No per-VM fees. No per-user fees. No surprise charges. See our pricing page for full details.

Yes! The Community edition is completely free for up to 4 CPU sockets. It includes:

• • Full tenant management
• • VM self-service portal
• • Complete API access
• • Community support

Perfect for labs, proof-of-concepts, and small deployments. No credit card required to start.

Yes, you have full flexibility:

• • Upgrades take effect immediately
• • Downgrades take effect at the end of your billing period
• • Add sockets anytime as you scale

No lock-in contracts. Pay monthly or save 10% with annual billing.

Yes! White-labeling is available on Standard and Premium plans.

• • Service Providers:Fully brand the interface with your logos, colors, and custom domain
• • Reseller Branding:Allow resellers to apply their own branding and custom URLs
• • Complete Autonomy:Resellers can deliver their own white-label clouds on your infrastructure

Your customers never see the MultiPortal brand. It's your platform.

Yes! MultiPortal provides a comprehensive REST API covering all platform functionality.

• • Full coverage:Everything in the UI is available via API
• • Integration ready:Connect with billing systems, monitoring tools, and more
• • Automation:Build custom workflows and provisioning scripts
• • Documentation:Complete API reference at wiki.multiportal.io

MultiPortal supports enterprise-grade authentication:

• • Local authentication:Built-in user management (all plans)
• • Two-factor authentication:TOTP-based 2FA (all plans)
• • LDAP / Active Directory:Directory integration (Standard and above)
• • SAML 2.0:Enterprise SSO (Premium)
• • OAuth:Google and Microsoft provider integration (Premium)

All authentication methods support just-in-time user provisioning.

Yes! MultiPortal can be deployed in a high-availability configuration:

• • HA deployment:Run MultiPortal across multiple nodes with HAProxy
• • Professional services:We offer HA setup assistance
• • Documentation:Detailed guides for HA configuration

See our professional services for assisted HA deployment.

Yes! MultiPortal is built as an alternative to vCloud Director for Proxmox environments.

• • Feature parity:Multi-tenant management, self-service, white-labeling
• • Migration assistance:Professional services available
• • Cost savings:No VMware licensing required

See our vCloud Director comparison for details.

Support options scale with your plan:

• • Community:Documentation, knowledge base, and community forums
• • Standard:Business-grade email support with 24-hour response
• • Premium:Priority support with dedicated account management

All plans include access to our comprehensive documentation.

Yes! We offer expert deployment services:

• • MultiPortal Setup:Best-practice deployment with training
• • HA Setup:High availability configuration with HAProxy
• • Combined Package:Both services at a discounted rate

All services include as-built documentation. See pricing for details.